Job Tickets

We support all the major guest management platforms, including HotSOS, SynergyMMS, Alice, FCS, Servidyne iTendant, IBM Maximo, Starwood StarGuest, Guestware, Angus Anywhere, HotelExpert, FCS, Royal (Fairmont), InFocus KnollWood, and others. We directly interface with many of the above using their proprietary interfaces (APIs).

The typical functions supported include:

• User sign-in to enable users to pool the radios
• Replying to job tickets
• Create job tickets
• Receive and reply to text messages

We can also handle job tickets via our browser-based solution.

PBX Integration

Through our telephone interconnect, we connect to the property’s VoIP telephone system to:

• Make calls to groups and individual radios
• Dial internal or external telephones from the radios
• Automatically dial security or 911 in case of an emergency

The quality of telephone calls is very clear and responsive, and typically telephone callers are not even aware that they are talking to someone on a PTT device.

Alarms

Our server ties directly into building management software, fire panels, HVAC, and other sources. Notifications are then sent to:

• Digital radios as text messages
• Analog and digital radios as voice announcements
• Emails and SMS
• Telephones using text-to-speech
• Open gates or activate sirens

By pressing dedicated buttons, the radio can also turn on pumps and other equipment.

Indoor Location

We support the Apple iBeacons technology built inside the radios to determine the location of employees.

This is not commonly used to monitor their whereabouts constantly, but, in case of an emergency, to send a notification with the indication of the last known location.