Voice tells someone what to do. TRBOtasks tells you whether it got done.
A radio call is the fastest way to ask for something and the easiest thing to lose. The moment the conversation ends there is no record of who was asked, whether they accepted, or whether the work was ever finished. Ask again an hour later and the only account of the shift lives in somebody’s memory.
TRBOtasks turns that same request into a task with an owner, a status and a time stamp. Supervisors and dispatchers assign work from a browser, and on radios that support it the task arrives on the worker’s display — giving a device bought for talking a second job. Staff who carry a phone instead of a radio get the same task on the phone. Every acknowledgment, status change and completion comes back to the same screen, so nothing depends on anyone remembering to chase it.
The payoff is responsiveness you can see rather than assume — a shorter path from request to action, fewer things quietly dropped, and at the end of the week a set of numbers instead of an argument.
What changes when work is tracked
The job does not change. What changes is that everyone can see where it stands.
Every task has an owner
Work goes to a named person rather than out over the air in the hope that somebody picks it up.
Status instead of assumption
Open, acknowledged, in progress, complete — the current state of every task, without asking.
A record that outlives the shift
Who was assigned, when they responded, when it closed. Still there next month.
Why TRBOtasks
Assign to a person, not the air
Direct a task to a specific worker or the next available resource, so responsibility is never ambiguous.
See the whole queue at a glance
One dashboard shows what is new, what has been picked up, what is running and what is finished.
Nothing falls through
Escalation rules surface work that is overdue, unanswered or stuck, before somebody else has to point it out.
Reassign as the day changes
Move a task to whoever is actually free when priorities shift or someone goes off shift.
Reports that answer real questions
How much work came in, how much closed, what is still open and how long it has been sitting there.
A second job for the radio
On radios that support it, a device bought for talking also delivers work — one less thing on the belt and no separate app to roll out.
What you can measure
Voice leaves nothing behind to count. A tracked task leaves everything:
- Every open task, and how long each one has been open.
- Work that is ageing past the point where someone is going to complain.
- Time from assignment to acknowledgment, and from acknowledgment to completion.
- What arrived during a shift against what actually closed.
- Completion by person, department or category — who is carrying the load and where it piles up.
- A time-stamped reconstruction of any shift, long after the fact.
Not everyone carries a radio
Supervisors, porters, contractors and part-time staff often carry a phone instead. They get the same work, with the same replies and the same accountability.
The same job, on a phone
Staff sign in on their own phone and see the jobs assigned to them — replying Start, Complete or Busy exactly as a radio user does, adding notes, or reporting a job themselves.
Alerts that reach them
A new job, a dispatcher’s note or a job still waiting for an answer raises an alert on the phone, with sound and vibration, even when the app is closed.
Radio, phone or both
Send a job to the radio, the phone or both. Someone whose radio is off still gets the work, and reply timeouts and escalation apply exactly the same way.
Phone users see only their own work, never the dispatch screens, and each ticket records what was sent to which phone — with a resend if it needs chasing.
Built for shared radios and shifting crews
Radios get handed between shifts, so a task assigned to a radio tells you very little. User sign-in ties the device to the person using it, which means accountability follows the worker rather than the hardware. Separate login types give dispatchers, supervisors and administrators the views and permissions that match what each of them is responsible for.
Where it works every day
Education
Facilities, grounds and custodial requests reach the staff member who can act on them, with a record of what was asked and when it was done.
Energy, oil & gas
Maintenance and inspection work is assigned across sites and shifts, and escalated when something time-critical is still sitting open.
Health care
Transport, facilities, environmental services and security tasks go to available staff, with time-sensitive work escalated before it becomes a complaint.
Hospitality
Housekeeping, maintenance and guest requests reach the right staff member directly — and completion is confirmed without a voice call or a trip to the front desk.
Manufacturing
Maintenance, production and material-handling work is assigned and reassigned as priorities move, with supervisors seeing the queue rather than asking about it.
Utilities
Service work is dispatched to crews, redirected when someone is closer or free, and escalated when it is urgent or overdue.
Voice still has its place
None of this replaces the radio. A voice call is still the right tool for something urgent, or for a conversation that needs to happen right now. TRBOtasks is for the other kind of work — the kind that has to be followed up, counted and accounted for. The two run side by side on the same radios.
TRBOtasks reaches your radio users through TRBOserver. For a wider view of how task workflows fit alongside alarms, dispatch and tracking, see job ticketing.